First time clients are required to pay a $50 non-refundable (but transferable if needed) deposit in order to book their appointment. This deposit goes toward their final service total. By paying this deposit, you agree to our policies and procedures.

All guests are required to keep a card on file via secure electronic encryption through Square for late cancellation and no-show purposes. Your card will never be charged without your knowledge or outside the circumstance of policy breach.

If you are more than 15 minutes late to your appointment, you are subject to a late charge of $35 if the stylist has heard from you and is still able to fit you in without disrupting her schedule. If you are too late and she is not able to get you in, you will need to reschedule and will be subject to a charge equal to 50% of the service total. If you are more than 15 minutes late and your stylist hasn't heard from you, that is considered a No-call, No-show and you will be subject to a fee equal to 100% of the service total.

If you are unable to make it to your appointment for any reason, you must let your stylist know at least 48 hrs in advance to avoid a cancellation fee. If you cancel or reschedule within less than 48 hours of your appointment time you will be subject to a charge equal to 50% of the service total. Same-day cancellations or failure to show up for your appointment will incur a charge equal to 100% of the scheduled service total. This is because it doesn't give us adequate time to fill that spot or give the clients on our waitlist an opportunity to receive the services they need. When we aren't given enough notice to fill that spot, not only are we missing out on a paycheck, but we are losing money that is being spent on rent, assistants, etc. Our clients are our top priority and there are specific circumstances where exceptions can be made, but that is under discretion of the stylist. The best way to avoid any cancellation fees is to shoot us a quick message at least 48 hrs before your appointment if you will be unable to make it.

Coastal Hair Co. does not offer refunds or exchanges. Our reputation is important to us and we want everyone to have their dream hair. if there is any issue with your hair. please let us know within 7 days of your appointment and we will adjust it free of charge (unless the issue was something created by the client after the client left the salon....AKA don't cut your own bangs lol! ; ). If it is outside of that 7 day window, an adjustment will be full price due to the number of variables that can affect your hair that are out of our control once you leave the salon.

By paying this deposit you are also acknowledging that hair color involves processes using chemicals. Your stylist will do everything in her power to achieve your goals while preserving the health of our hair but you also acknowledge that there are many factors and variables that can influence how the chemicals react to your hair that is often times out of your stylist’s control. While we do everything possible to preserve the health of your hair, bleaching hair can be a damaging process. In order to keep your hair healthy, home care is just as important as what is done in the salon. If you fail to notify your stylist of at-home or non-professional hair color (sally’s color is NON professional), a $100 fee may be applied to your service because your stylist is now doing a color correction. By booking an appointment you agree to these policies.

Again, thank you so much for your understanding. You guys make our world go round! We are so grateful that you are choosing us to make your hair dreams a reality! We can’t wait to have you in our chair!